Shipping policy

Shipping Policy

Thank you for shopping with Marwenya. We are committed to delivering your order in a timely and reliable manner.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If a significant delay occurs, we will notify you via email.

Shipping Time

After your order has been processed and dispatched, the estimated delivery time is:

10–21 business days

Please note that delivery times are estimates and may vary depending on destination, customs processing, carrier operations, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.

From time to time, Marwenya may offer free shipping promotions on selected products or orders.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 72 hours for tracking updates to appear in the carrier's system.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may be imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fees.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Marwenya is not responsible for delays, lost shipments, or additional charges resulting from incorrect or incomplete shipping information provided at checkout.